Priceline Pharmacy

I was in store, Upper Carindale store looking to purchase several bottles of Perfume for xmas gifts, I waiting patiently while a staff member was serving another customer. She then proceeded to serve a new customer so I approached her, she asked me if she could help me, I told her the perfume I was looking for and she proceeded to tell me "its on the other side" very rudely, I then said I have already looked and could she show me.

Her rude response was I'm with someone at the moment you will have to wait. I will never shop in this store again, this staff member has no manners and is so abrupt Im not sure why she would be working in retail.

I then walked downstairs to a different Priceline and purchased the perfume I was looking for. I also mentioned my experience to the lovely lady serving me, her response was, yes she is aware of this particular lady as she has had many customers complain about her.

No one except the hotel is able to find my information.

On Thursday June 1, 2023,I booked a reservation online. It was for $509.66 thru Visa .8424

My original confirmation number was B_969**** for Drury Inn Huntsville Space and Rocket Center for 2 nights June 16-18( it was meant to be July 14-16.)

I received this on June 2 at 11:13:13AM

It arrived in my email at mfpmn@***.com

As soon as I received this email and realized the error, I immediately called the Drury.

(1-25*-***-****)

I found it was booked online thru Getaroom. (Which I was unaware of) and was non refundable.

However Drury said they were willing to change the reservation if Corporate agreed.

I contacted Drury Corporate and they were agreeable to this but needed a request for an advance purchase reservation. Which I submitted.The ID # 68970 on the page in an email from Drury was to myself and AdvancePurchase@***.com

The attached reply email was from Advance Purchase ID 182

They instructed me to make a new Advance Purchase Priceline Agoda reservation and then reply to their email with a new confirmation number.

Then they can request that Priceline Agoda refund me.

I then talked with 1-85*-***-**** and they said in order to continue this process they would need to cancel my original reservation.

They did so and gave me a cancellation #

C 424 368****

My case # was 0377****

Numbers I have talked with about this situation are : Priceline, Agoda, Getaroom, Drury Corporate, DruryInn Huntsville,

I have tried to connect with anyone who can advise me with an answer except I'm sorry I cant help you try

256-430-****

877-477-****

866-656-****

800-774-****

855-814-****

800-293-****

Most of these numbers were referred to me by others

Evidently because my reservation was canceled they can find no records. And usually I could not get past the recording because it would not take my confirmation #.

I am a member of Priceline but I did not use this information because it looked as if I was going through Drury

I have also been a Drury member for many years thru my husband.

If the only way to get my room date moved which Drury has agreed to, is to pay another $509.66 to Priceline again, after the runaround, I am hesitant to put money down again thru Priceline

On Jun 6, 2023, at 7:27 PM, Reservation Stays wrote:

So I rang up your pharmacy in Orange to see if they had the above mentioned perfume in, which a young girl looked and got back to me and said yes. So I said I will be in tomorrow, Monday as I was working .

I clarified that is was half price $75 and she said yes. I then said please hold that for Monday I will be in and she agreed.

I go in today, Monday and waited for Cara to come back into store, the assistant explained the situation and I was refused that price by her.

I was very annoyed and walked out. Maybe she needs to inform her staff properly.

I will not be returning to that store.

Im a good customer there. She has lost my business.

I work in retail and if our sale finishes we are happy to honour the sale price, especially if its the next day.

But when you dont get the correct information, thats very unprofessional.

Very unhappy customer

Kathy

041486****

I am a 77 year old pensioner and travelling around Australia and some months ago when at Yemba I went to Priceline pharmacy at Yamba to hopefully assist me with my blister packs,. I had been to another pharmacy and they refused to help but the girls at your Priceline Yamba fixed my problem with courtesy and a smile,.

A month later and on christmas eve I noticed I had to refill my blister packs and was refused by two other pharmacies' however I rang Erina Priceline and spoke to Joanne who mad it possible for me to have my request granted.

She rang my old pharmacy at Penrith and did other actions above and beyond her duty to ensure I had my cirrect medication and on Christmas Eve when the shop was packed with shoppers it was an amazing effort. I will only ever use Priceline in the future outstanding friendly professional service.